Safaricom PLC has shared updated M-Pesa charges for sending and withdrawing money for 2025.
These are charges that a customer incurs depending on the amount of the transaction and the transaction type.
The cost of sending money via M-Pesa has been harmonized across networks.
Transfers to Airtel Money and Telkom’s T-Kash now match the rates for Safaricom-to-Safaricom transactions.
However, transfers to unregistered users have been discontinued due to fraud and money laundering concerns.
For example, sending Ksh1,000 will cost Ksh13, whether transferring to Safaricom, Airtel Money, or T-Kash.
Also Read: Govt Clarifies Plan to Raid MPESA & Airtime of Hustler Funds Defaulters
The maximum amount that can be sent in one transaction is Ksh250,000, with the maximum daily transaction and balance limit capped at Ksh500,000.
Safaricom Releases Transaction Range and Charges for M-PESA Transfers
| Transaction Range (KSHS) | Transfer to M-PESA Users, Pochi la Biashara and Business till to Customer | Transfer to Other Registered Mobile Money Users | Withdrawal from M-PESA Agent | |
| 1 – 49 | Free | Free | N/A | |
| 50 – 100 | Free | Free | 11 | |
| 101 – 500 | 7 | 7 | 29 | |
| 501 – 1,000 | 13 | 13 | 29 | |
| 1,001 – 1,500 | 23 | 23 | 29 | |
| 1,501 – 2,500 | 33 | 33 | 29 | |
| 2,501 – 3,500 | 53 | 53 | 52 | |
| 3,501 – 5,000 | 57 | 57 | 69 | |
| 5,001 – 7,500 | 78 | 78 | 87 | |
| 7,501 – 10,000 | 90 | 90 | 115 | |
| 10,001 – 15,000 | 100 | 100 | 167 | |
| 15,001 – 20,000 | 105 | 105 | 185 | |
| 20,001 – 35,000 | 108 | 108 | 197 | |
| 35,001 – 50,000 | 108 | 108 | 278 | |
| 50,001 – 250,000 | 108 | 108 | 309 |
Also Read: KICC Boss Details Why Kenya Should not Allow Starlink to Compete with Safaricom
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ATM Withdrawal Tariff
| Min (KSHS) | Max (KSHS) | Charge (KSHS) |
| 200 | 2,500 | 35 |
| 2,501 | 5,000 | 69 |
| 5,001 | 10,000 | 115 |
| 10,001 | 35,000 | 203 |
Other Transactions
| Transaction | Charge (KSHS) |
| All Deposits | Free |
| M-PESA Registration | Free |
| Buying Airtime through M-PESA | Free |
| M-PESA Balance Enquiry | Free |
| Change M-PESA PIN | Free |
It is also important to note that you cannot deposit money directly into another M-Pesa customer’s account at an agent outlet.
Additionally, for registration at agent outlets, only Kenyan Passports and National IDs are valid documents. However, foreign passports, military IDs, and foreigner certificates can only be used for registration at Safaricom Shops and Care Desks.
For deposits and withdrawals, the valid documentation includes Kenyan Passports, National IDs, Foreign Passports, Military IDs, and Foreigner Certificates.
Safaricom stated that for inquiries, complaints, feedback, or further support, reach out to their customer support line by dialing 100 for PrePay customers or 200 for PostPay customers and *234# for self-service.
“Send us an email at: customercare@Safaricom.co.ke or chat us on social media – Facebook: @SafaricomPLC, Twitter: @SafaricomPLC/@Safaricom_Care, or Zuri on WhatsApp to 0722 000100,” read the statement in part.
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