The Social Health Authority (SHA) has shared a step-by-step process that Kenyans can follow when requesting refunds for wrong premium payments made via M-Pesa.
SHA premiums are mandatory contributions to the Social Health Insurance Fund (SHIF), calculated as 2.75% of household income, with a minimum of Ksh300 for salaried employees.
In a notice on Wednesday, October 15, SHA Chief Executive Officer Dr Mercy Mwangangi said that Kenyans can request refunds by following some listed steps.
To request refunds for wrong SHA premium payments via M-Pesa, please submit:
- A copy of your M-Pesa statement showing the wrong payment
- A copy of your National/Alien ID or passport.
- A signed letter addressed to the CEO of the Social Health Authority, requesting a refund.
Process of SHA refunds for wrong premium payments Via M-Pesa
To submit, send your scanned copies through any of the listed options: The first option is submission through emails: [email protected] and [email protected].
The other option is to drop off the original documents at your nearest SHA County Office or Huduma Center nationwide.
Also Read: How to Verify Status of Your SHA Contributions Online
Mwangangi noted that Kenyans must ensure all documents are clear and legible and that refunds will only be processed after verification of the submitted details.
“For assistance, contact us on 147 or visit your nearest SHA office,” the notice adds.
For the self-employed, a means-testing tool is used to determine SHA premiums based on their earnings and assets, ensuring contributions are based on their ability to pay. Payment is typically made annually, though the Ministry of Health has introduced stopgap measures and payment options, especially for vulnerable households.
Appearing before the National Assembly Departmental Committee on Health on October 14, Health Cabinet Secretary Aden Duale announced that SHA will now implement a flat-rate premium of Ksh660 per month for vulnerable Kenyans.
CS Duale said the program seeks to ensure that no Kenyan is left behind under the Universal Health Coverage (UHC) plan and encouraged well-wishers, philanthropists, and development partners to support the initiative to reach more deserving families across the country.
Also Read: Anonymous Philanthropist Among Stakeholders Paying SHA for Over 2 Million Kenyans [LIST]
The initiative targets indigent people identified through collaboration with the Ministry of Labour and Social Protection, aiming to expand access to affordable healthcare for all.
“To further expand access for vulnerable populations, the CS noted that SHA is implementing a flat-rate premium of Ksh660 per month for each indigent person identified through collaboration with the Ministry of Social Protection,” read part of the statement by the Health Ministry.
President William Ruto, in September, announced that the government would cover the cost of SHA services for 2.2 million Kenyans for free.
Follow our WhatsApp Channel and X Account for real-time news updates.
