The Kenya National Examinations Council (KNEC) has urged students with queries about the 2025 KCSE results to lodge their complaints through their school heads within 30 days of the results’ release.
The Examination Council allows a thirty (30) day window after the date of release of the results/certificates for candidates or institutions to raise any query arising from the released examination results or certificates.
Queries must be made through the heads of institutions and the Sub-County Directors of Education.
The appeal documents must reach KNEC not later than thirty (30) days after the release of the examination results/certificates, after which the query shall attract a penalty.
According to KNEC, any amendment to the name, gender, or year of birth attracts a fee of KSh3,000 per candidate if the query is submitted within 30 days of the date of release of examination results.
The head of the institution must request in writing, explaining the origin of the error.
How to lodge KCSE Complaints
Students seeking to contest their KCSE results are advised to follow official KNEC procedures.
The complaints should first be reported to the head of the institution within 30 days of the release of the results.
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However, if necessary, issues can be escalated to the Sub-County Director of Education. For corrections to names, marks, or certificates, KNEC provides an online platform, the Query Management Information System (QMIS), where schools or authorized personnel can submit queries within the set deadline.
Candidates with other administrative concerns can also reach KNEC directly through designated email addresses or contact numbers to ensure their complaints are formally addressed.
Understanding the Different KCSE Complaints and Queries
Students and schools often encounter a variety of issues when results are released.
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The following table explains the most common types of KCSE complaints, what they involve, and how they are recognized by KNEC.
|
Type of Query |
Definition |
|
Query on Order of Names |
Arises when a candidate’s order of names is incorrectly captured. |
|
Query on Misspelling / Incorrect Capture of Names / Initials |
Arises when a candidate’s name(s) or initials are misspelt or wrongly captured. |
|
Query on Incorrectly Captured / Missing Gender |
Arises when a candidate’s gender is incorrectly captured or missing. |
|
Query on Incorrectly Captured / Missing Year of Examination |
Arises when the year of examination is wrongly captured or missing. |
|
Query on Incorrectly Captured or Missing Mark / Grade |
Arises when a candidate’s marks or grades are missing or incorrectly captured. |
|
Query on Incorrectly Captured or Missing Subject / Paper / Under Protest Cases |
Arises when a candidate’s subject or paper is missing or incorrectly captured. |
|
Query on Incorrectly Captured / Missing Index Number |
Arises when a candidate’s index number is missing or incorrectly captured. |
|
Query on Recovery of Certificates |
Arises due to errors such as incorrect candidate details, wrong examination centre details, wrong year of examination, wrong photograph, misprinted certificates, or certificates not dispatched. |
|
Query on Pending Results Due to Registration Issues |
Arises when results are pending because the required previous KNEC examination details were not provided during registration. |
|
Query on Pending Results Due to Suspected Examination Irregularities |
Arises when results are withheld due to suspected involvement in examination irregularities. |
|
Query on Recovery of Results Slips |
Arises due to incorrect candidate or centre details, wrong examination year, misprinted slips, or results slips not dispatched. |
|
Query on Incorrectly Captured or Missing Examination Centre Name / Code |
Arises when an examination centre name or code is missing or incorrectly captured. |
|
Query / Appeal on Cancellation of Results |
Arises when a candidate appeals against the cancellation of results in a subject or the entire examination. |
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Helpful guide—great reminder that KCSE result queries go through school heads within 30 days, with escalation via the Sub-County Director and QMIS for corrections. The query table is gold!
My result are not mine
I got a result that is unpleasant and I struggled a lot answering correctly can you please look out my results
I got a result that is unpleasant and I don’t believe that
I am unsatisfied with my results can you look please
KCSE RESULTS FOR 26578002033 was not valid and expected by candidate please revise it back
My results are incorrect am very sure with everything I wrote that I don’t deserve those results
My exam was totally marked wrongly..I score bus’s Abut know I got D
The results are not mine my name is periah and I really struggled to answer those questions I even did my exams in the hospital and despite that I really tried my best I don’t know who to complain to since we have issues with the director of our our region in kajiado because he had an issue with me doing my exams at the hospital and honestly I was really sick at that time it made me emotionally unstable together with the stress but I prevailed so tell me why I have a mean grade of c+ and I got aD+ in English And a c- in kiswahili despite them being my favourite language . I feel trapped because in course taking they have to look at languages and am no where near that category .and those are not the only exams I doubt there’s biology ,chemistry ,CRE and when I look online and see the top students. I wonder what they wrote and I didn’t if there’s anyone out there reading this please do help me cuz I don’t know where to start
I am still complain everyone in our school got D and we used to study hard please check our results again
My name is Ndwaru and I respectfully request a remark of my KCSE examination results because the grades awarded do not reflect my usual academic performance. A review will help confirm that all my answers were fully and fairly marked, which is important for my future education opportunities.
My name is Joseph Ndwaru and I respectfully request a remark of my KCSE examination results because the grades awarded do not reflect my usual academic performance. A review will help confirm that all my answers were fully and fairly marked, which is important for my future education opportunities.
Kindly I need help.im feeling suicidal.i deed my kcse after 23 years .can my exam be remarked 😭😭😭😭😭😭😭😭😭😭😭😭.
am very sure that the result needs remarking because I know about 5 subject I got more marks
My name is Allan Kiprotich Chepkwony and I kindly request a remark of my K.C.S.E examination results because the grade awarded do not reflect my usual academic performance . A review will help confirm that all my answer were fully and fairly marked which is important for my future education opportunities.Thank you
Results for 05117101056 is unbelievable please confirm
The exams should be remarked
My exams need remarking
Thanks for this helpful guide on KCSE result complaints. It’s good to know students have 30 days to appeal through their school heads, and that there’s a penalty after that deadline.