The Kenya Revenue Authority (KRA) is set to launch a new staff management system to improve tax compliance and oversight of field officers.
According to the Commissioner for Micro and Small Taxpayers, George Obell, the new system is almost complete and will be operational by April 2025 after training.
“KRA will roll out a new staff management system in April, now 60% complete, to tighten tax compliance and improve oversight of field officers,” said George.
He added that the technology will allow officers to serve taxpayers without the need to return to the office, improving turnaround time and operational efficiency.
“Through a smartphone-enabled solution, officers will be able to register taxpayers, access back-office systems, query information, and provide immediate feedback while in the field.”
In addition, Nancy Nge’tich, Commissioner for Shared Services, explained that the new system will be vital to addressing delays in support services and the slow flow of information from taxpayers to KRA offices responsible for addressing the issues raised.
KRA Launches New System to Monitor Field Staff
The new system is also GIS-enabled, allowing the authority to track officer deployment, assign tasks more effectively, and follow up to ensure assignments are completed as required.
According to George, the system will enable the authority to monitor and manage staff engagement with taxpayers, staff assignments on the ground, and the nature of their engagements with the taxpayers.
Also Read: Inside KRA’s New Tax Filing Model Featuring Personalized Returns
The announcement comes as the authority is working to ensure Kenyans file their tax returns by the set deadline.
Earlier, the authority announced the introduction of another system to make tax filing more personalized for Kenyans.
Under the new system, taxpayers will receive information at the right time via SMS and email notifications, rather than generic instructions, according to the taxman.
“Anyone who holds a KRA and Personal Identification Number (PIN) is required to file tax returns annually, regardless of income status,” KRA announced.
“For 2026, we’re introducing something different: a phased filing approach that treats you like the individual you are, not just another PIN,” it added.
KRA Fight Against Corruption
The new monitoring system is also part of the authority’s broader strategy to fight and reduce corruption within the authority.
During the second quarter of the 2024/2025 financial year (October–December), KRA dismissed 19 staff members as part of ongoing efforts to eliminate graft. In the first quarter of the same financial year, 25 employees were dismissed for corruption-related offenses, up from seven in the same period the previous year.
Also Read: KRA Announces 36‑Hour Scheduled Maintenance for Customs System
Through the iWhistle platform, KRA has received 246 corruption reports, with estimated tax losses from these cases totaling KSh4.39 billion. The authority recovered KSh4.22 billion from corruption-related cases in the 2023/2024 financial year.
To strengthen integrity, the authority has implemented an Anti-Corruption Policy, a Gifts Policy, and a Conflict-of-Interest Policy.
“To address these gaps, we are deploying a workflow-based solution that enables information received in the field to be transmitted instantly to the back office for processing,” Obell said.
“The system will also give management real-time visibility on where officers are deployed, the type of support they are providing to taxpayers, and the progress of assigned tasks.”
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