Safaricom has announced disruption in Fuliza services.
In a statement on September 30, Safaricom confirmed the disruption is affecting customers and asked them to report the challenges they are experiencing.
Hello, we are currently experiencing challenges with Fuliza repayments. What challenge do you have on your end?
Customers raised concerns about disruptions in Fuliza repayments, prompting the company to respond.
Many shared on social media that their Fuliza debts were not being deducted when they received money in their M-PESA accounts.
Safaricom confirmed that customers are experiencing delays in deduction of fuliza and its technical team is working to resolve the challenge.
“Hello, sorry for the challenge experienced, there is ongoing delays on deduction for Fuliza but our technical team is checking on it,” Safaricom said.
X user named Big Youth said he received money, but Safaricom has not deducted the fulliza debt one hour later.
“Safaricom it’s been an hour since I deposited my account. Deduct your fuliza or forever hold your peace. Nataka kutumia balance (I want to use the balance),” Bug Youth wrote.
“Hey Big Youth, we’re experiencing challenges on the service and resolution is underway. Apologies for the inconvenience,” Safaricom responded.
Earlier, a customer raised concern about the issue, but Safaricom directed them to dial *334#>>Fuliza>>Refresh My Limit.
Also Read: How to Access M-Pesa’s Taasi Pochi and Fuliza Biashara Loans for Your Business
Fuliza Disruption
Some users also claimed that most of the M-PESA services have had issues since the recent system upgrade.
“All the services fully restored have a problem, right Safaricom?” a user named Elnas asked.
“Hello Elnas , apologies for the experience. We are following up on this with utmost urgency and once resolved we shall advise. Apologies for inconvenience caused,” Safaricom responded.
Another user named Solo Leveling said they received Ksh2,000 on M-PESA, but the amount was not deducted despite having a Fuliza debt of Ksh1,650.
Also Read: How to Increase Fuliza Limit for Safaricom Users
New Sim Card With Debts
Another user named Mr. International complained about buying a new SIM card that already had Okoa Jahazi and Fuliza debts.
“Can I get an explanation how I bought a new SIM card that has Okoa Jahazi and Fuliza debts?” Mr.International asked.
“Hallo Hyake, sorry for inconvenience. Kindly dial *334#, Select 00 and Select Refresh My Limit. You can refresh your FULIZA limits once a month. Kindly note that the loan limit review is done at the bank’s discretion, which unfortunately doesn’t allow a manual adjustment,” Safaricom responded.
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I’ve also received some money into my moesa account and fuliza didn’t deduct the money.
Kindly confirm if the giraffe deductions been suspended so that we can start repaying it like the loan loan.
I use my safari com for a bout 20 yrs but limit of fuliza not increass
Very little
What’s going on
What about okoa the rate is so high .
Nicer than I thought
I have a customer who has been using his Safaricom line for more that five years and he has never been issued with fuliza limit , despite him activating it long time ago ,
How can we help such customers to get the limit??
Mine is deducted why
With safaricom they need to value customers and give out equal shares as it is required even if someone has okoa jahazi let them get fuliza .