Safaricom PLC has made changes to their popular reverse call service. Speaking to The Kenya Times, Safaricom said the reverse call service is still available but will be limited to two free calls only in a day.
The Telecommunication company explained that the customers will be charged for the third reverse call that they will make per day.
“The reverse calls are still here. Please note the initiator of the reverse call will only be billed on the third reversal call request of the day when the request is accepted by the sponsor,” Safaricom said.
Safaricom stated that customers will not incur call rates if they use the service after making the third reverse call request
“Please note will now be billed 50 cents on the 3rd reverse call request of the day but you will not incur any other costs while using the service for the rest of the day,” Safaricom clarified.
Safaricom Reverse Call Service
Reverse Call is a service that allows a customer to make a call with or without airtime and the receiver of the call pays on the caller’s behalf.
All Safaricom subscribers are eligible. Customers can use this service by simply putting a # followed by the number you wish to call e.g #07XX XXX XXX.
When the person receiving answers the call, they will get an announcement requesting them to either accept or decline by pressing 1 to accept or 2 to decline. Once they accept, the call will be charged at normal rates.
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According to Safaricom, the receiver will be charged for it at normal call rates if they accept the call.
However, the call will be disconnected and both parties will not be charged if the receiver declines.
“If they don’t accept or decline the call will be disconnected,” reads a statement on Safaricom website.
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No International Calls & Other Networks
The service is only available to subscribers within Safaricom network, and the receiver must have airtime for the call to go through.
Similarly, reverse call cannot be used for international calls since it is specifically meant for local calls only.
The service cannot be used for roaming but customers can still make a reverse call while having other calling resources all In One minute, Okoa Jahazi and Bonga points.
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