Safaricom has announced a reschedule of its planned system maintenance initially set for the evening of Sunday, July 14, 2024.
This change aims to ensure uninterrupted service for M-PESA users, particularly on a sports-packed evening.
“We hear you, and we value your feedback,” the company stated.
“The scheduled system maintenance later this evening has been rescheduled to a later date to allow you to enjoy a worry-free M-PESA on this sport-packed evening,” the notice further read.
On July 13, 2024, Safaricom had initially informed its customers about the maintenance, which was planned to take place from 11 p.m. on Sunday, July 14, until 4 a.m. on Monday, July 15.
Earlier Schedules
The maintenance aimed to enhance and innovate their services, ensuring superior customer experiences.
During the planned maintenance, access to Lipa na M-PESA, Paybill and Buy Goods services, International Money Transfers (Western Union), M-PESA Global, as well as the M-PESA App and my Safaricom App, was to be available intermittently.
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However, all other services, including calls, data, SMS, and other M-PESA services, would remain operational.
Safaricom’s decision to postpone the maintenance reflects its commitment to minimizing inconvenience to its customers.
Sharing Personal Data Claims
Recently, Kenyans have been raising complaints alleging that the telco giant publicly shares customers’ private information.
People on social media raised complaints, alleging that telco giant assists the deep state in kidnapping and abducting anti-government protesters.
However, in a statement issued on June 25, Safaricom acknowledged the online conversations and concerns raised surrounding data privacy and clarified that it had not shared any of its customers’ information with any government agency.
“We respect our customers privacy and adhere strictly by the country’s data protection laws. As such we do not share any customer data unless explicitly required of us via a court order,” Safaricom said.
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“On the current issue in discussion, we confirm that we have not received any court order requiring us to share customer information with any government agency.”
Apologizes to Customers
By rescheduling, the company allows its users to enjoy an uninterrupted evening of sports and entertainment without worrying about service disruptions.
“We apologize for any inconvenience caused and appreciate your understanding as we strive to provide you with best-in-class services,” the announcement concluded.
Safaricom has not yet announced the new date for the maintenance but assures customers that it will communicate this information promptly. The company continues to prioritize its customers’ needs and feedback in its ongoing efforts to deliver seamless and reliable services.
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