How to Track Mombasa Port Cargo Online via eCitizen

The Kenya Ports Authority (KPA) has simplified the process for importers and clearing agents to monitor shipments through the Port of Mombasa.

All Mombasa cargo-handling services are now accessible on the government’s eCitizen portal, eliminating the need for in-person enquiries or multiple separate systems.

This centralization allows users to track container movements, check customs clearance, and settle port charges in real-time from any location.

Additionally, the system aims to simplify customs declarations, speed up compliance, provide authorized agents with more functionality, and utilize tools like AI for risk management.

Cargo can also be tracked through terminal and depot systems. APM Terminals Mombasa provides a container-specific tracking service, allowing users to input a terminal tracking number for real-time status updates.

In addition, Inland Container Depots (ICDs) connected to Mombasa by rail and road feature their own tracking functions accessible through the KPA website, ensuring visibility of cargo beyond the port itself.

What you need for Mombasa Port Cargo tracking

Also Read: Possible Delay at Mombasa Port as KPA Announces Changes in Shipping Schedules

To track effectively, you will usually need:

• Container number (e.g., the alphanumeric ID on the container)
• Bill of Lading (B/L) number or Waybill number
• Shipment/Tracking reference number given by the shipping line, terminal, or forwarding agent
• Importer code, customs reference, or iCMS/TradeNet filing reference

Step-by-Step: How to track via eCitizen & KPA

1. Create or log in to your eCitizen account.
2. Once logged in, go to the “Government Services” section.
3. Find the Kenya Ports Authority (KPA) services or “Cargo handling services” section.
4. Within the KPA services, look for the option to track shipments / view cargo movement/document status.
5. Enter the required reference (container number, Bill of Lading, etc.).
6. You should be able to see the status of the cargo, such as being at the terminal, being cleared, or at customs, etc.
7. If there are payments, such as port charges or documents pending, they may also be listed under that portal.

Possible issues and tips

Sometimes, there are system outages; for example, iCMS/TradeNet has had technical issues that delay tracking or clearance.

Ensure that your shipping agent or forwarding agent has properly filed all required paperwork. If documents are missing from the system, tracking may not show full progress.

Some status updates may lag, especially customs release or internal movement.

About Mombasa Port

Mombasa Port is Kenya’s principal seaport and the busiest maritime gateway in East Africa, handling cargo for Kenya and its landlocked neighbors, including Uganda, Rwanda, South Sudan, and the Democratic Republic of the Congo.

Also Read: Ruto Unveils Ksh41 Billion Expansion Plan for Mombasa Port

Managed by the Kenya Ports Authority (KPA), the port comprises Kilindini Harbour and several specialised terminals for containers, bulk cargo, and oil.

In 2024, it processed over 41 million tonnes of cargo and surpassed 2 million Twenty-Foot Equivalent Units (TEUs) in container traffic, reflecting the rapid growth of regional trade.

Recent investments include new twin-lift ship-to-shore cranes, modern yard equipment, and digital services such as the eCitizen cargo-tracking portal and the Integrated Customs Management System (iCMS).

These upgrades have improved efficiency, cut vessel turnaround times, and strengthened Mombasa’s role as the primary trade hub for East and Central Africa.

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