How to Update Your Personal Details on the SHA Portal

Kenyans registered on the Social Health Authority (SHA) can update their personal details on the SHA portal. To update, one must first log in to their account via the official SHA website or app and access their profile.

From there, you can edit personal information, such as contact details, dependent information, and employer data (if applicable).

Step-by-Step guide to update personal information

Step 1: Log in to your SHA account

1. Visit the official SHA website at https://www.sha.go.ke.
2. Click on the “Sign In” or “Login” link.
3. Enter your National ID number and password to access your account.

Step 2: Access your profile

Once logged in, navigate to the “My Account” or “My Profile” section. This is typically located in the top-right corner of the portal.

Step 3: Update personal information

• Within your profile, locate the section for the specific detail you wish to update (e.g., phone number, email, or address).
• Enter the new information in the appropriate fields.
• Confirm the changes by entering your password (for security verification).
• Click “Save” to apply the updates.

Also Read: How to Access SHA Services as a Self-Employed Individual

Be sure to double-check all changes before saving to avoid delays in verification.

How to update SHA SHA-dependent information

To update or add dependents:

1. Go to the “Dependents” section under your profile.
2. Click “Add Dependent”.
3. Select the appropriate relationship type (e.g., spouse, biological child).
4. Fill in the dependent’s details.
5. Upload supporting documents such as a birth certificate or marriage certificate.
6. Click “Save” and wait for SHA to verify the information.

Also read: How to Verify Status of Your SHA Contributions Online

It is important to keep your dependent details up to date, as this ensures uninterrupted and seamless access to health services for the beneficiaries listed on your SHA account.

How to update employer information

If you are managing an employer account:

• Use the employer portal to update official contact details.
• For phone number or email updates, request a One-Time Password (OTP) to authenticate the change.

You can also directly access the following update pages:

• Update email: https://employers.sha.go.ke/registration/update: Here, you will be required to provide your old e-mail, new e-mail, Kenya Revenue Authority (KRA) PIN number and name of your organization before you request an OTP to authenticate the change.
• Update phone number: https://employers.sha.go.ke/registration/update-phone: Here, you will be required to provide your old phone number, new phone number, Kenya Revenue Authority (KRA) PIN number, and the name of your organization before you request an OTP to authenticate the change.

Accuracy is critical when updating any information. Double-checking the details you provide helps avoid delays during the verification process.

If you encounter any difficulties while navigating the portal or updating your information, we encourage you to consult the Frequently Asked Questions (FAQs) section on the SHA website. Alternatively, you can contact the SHA support team by calling their toll-free number at 0800720601, emailing them at [email protected], or visiting their offices for further assistance.

Follow our WhatsApp Channel and X Account for real-time news updates.