iPhone Street Kenya, a dealer for Apple’s products in Kenya, has responded to complaints over the quality of their services to customers.
In a statement on Monday, October 2- the iPhone dealer issued an apology to affected customers.
The dealer affirmed its commitment to delivering the best iPhones in the country and ensuring transparency in their dealings.
However, the company acknowledged lack of an efficient customer service to address challenges experienced by customers.
As such, iPhone Street vowed to set up a hotline dedicated to receiving complaints from customers in case of any challenges.
Further, the dealer assured that action to reach out to all affected customers in order to address their grievances was underway.
“We are currently in the process of setting up a dedicated hotline to ensure your future interactions with us are quicker and more efficient,” the statement read.
“We have contacted the affected clients to come up with the best solution that guarantees their satisfaction.”
iPhone Street on remote locking software
Further, the company defended the use of a remote locking software installed in sold gadgets.
In the statement, iPhone Street noted that the software is aimed at protecting both parties from the risk of payment default.
In addition, the company affirmed that it has introduced a variety of products to cater to the needs and budgets of customers in Kenya.
“We deeply appreciate your patience and the invaluable feedback you have shared with us as we work to improve your experience with iPhone Street.”
The Monday statement came on the back of an online uproar with Kenyans on social media expressing their dissatisfaction with the company’s products.
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By the time of this publication, the over 200,000 posts had been shared by users sharing their experiences or reacting to the complaints over the company’s services.
Despite the statement, a section of X users sustained their complaints accusing the company of skirting around the grievances raised.
“You haven’t addressed the issue at hand. There is nothing you’ve said in that statement,” a user named Muthoni Njakwe stated.
In addition, the users piled pressure on the dealer to open their comment section on their Tik Tok account which they claimed was closed.
“Being sorry after being exposed doesn’t make the apology valid bro,” another user posted.
