Because of safety concerns, Jambojet has announced the temporary suspension of flights between Nairobi and Goma in the Democratic Republic of Congo (DRC).
In an official statement dated Monday, January 27, Jambojet noted that the Goma airspace had also been closed.
The suspension is effective immediately until further notice.
Moreover, the decision follows heightened safety concerns, with the airline noting that the safety and security of its passengers and staff are of utmost importance.
“Jambojet regrets to inform you that we are temporarily halting our service between Nairobi and Goma (DRC) effectively Monday, 27th January 2025 due to the increasing safety concerns and closure of the airspace,” read the statement in part.
Also Read: How to Book a Jambojet Flight: A Step-by-Step Guide
What Next for Jambojet Customers
Further, the airline assured customers that it is closely monitoring developments in Goma and collaborating with key stakeholders in both Nairobi and Goma to determine the next steps.
“The safety and security of our guests and staff is our utmost priority. We are closely monitoring these developments and will deliberate on the next steps together with key stakeholders both in Goma and Nairobi,” added Jambojet.
This suspension affects not only passengers but also JM Cargo customers who rely on the route for freight transportation.
Jambojet’s Customer Service team is currently in touch with affected travellers and cargo clients, providing updates and assistance through its official communication channels.
Jambojet apologized to its customers for the inconvenience caused by the sudden suspension of flights. “We apologize for the inconvenience caused and thank you most sincerely for your understanding,” the airline said.
Also Read: JamboJet Announces Flight Disruptions After Plane Accident at JKIA
What is Happening in Goma
Goma, located near the border of Rwanda, has faced ongoing instability due to conflicts in the eastern DRC, which frequently disrupts local infrastructure and airspace safety.
As of Monday, January 27, the M23 rebel group is reported to have seized control of Goma, a major city in the eastern Democratic Republic of Congo (DRC), following intense clashes with the Congolese army.
However, the government has denied the claim, stating that its forces still control strategic locations, including Goma’s airport.
Residents shared videos of M23 fighters patrolling Goma’s streets after a rapid advance on Sunday, January 26, which forced tens of thousands to flee from nearby towns.
Also, local media reported that, after hours of gunfire and explosions, Goma’s streets were largely quiet, though confusion persisted.
The DRC government has accused Rwanda of backing the M23 and escalating the conflict. In response, UN Secretary-General António Guterres called for Rwanda to withdraw its forces and for the M23 to halt its offensive.
However, Rwanda has denied direct involvement, blaming the DRC for the crisis.
Key roads around Goma remain blocked, and the city’s airport is no longer accessible for evacuations or humanitarian aid.
The situation has also led the UN to withdraw non-essential staff from the city, and reports of looting have added to the chaos.
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