Nairobi City Water and Sewerage Company (NCWSC) on February 28 announced the commencement of mass disconnections across the capital city.
The authority cited overdue water bills and illegal water connections as the reason for undertaking mass disconnection.
In a statement seen by The Kenya Times, the water company called on members of the public to clear their bills so as to avoid any interruptions likely to be caused by the disconnections.
“Dear customer, we are currently undertaking mass disconnections across Nairobi due to overdue water bills. We urge you to clear your outstanding water bill to avoid service interruptions,” the statement reads in part.
Nairobi Water further directed their customers to query and pay bills by dialing *888#.
Mass disconnections is meant to ensure sustainability of water supply while also encouraging responsible water usage.
Rise in Illegal Water Connections
Recent months have seen a surge in illegal water connections in the city, impacting water supply and posing significant safety and health risks.
However, the NCWSC is addressing this challenge through its Rapid Results Initiative, which focuses on regularizing connections and reducing Non-Revenue Water (NRW).
NRW refers to water that is lost before it reaches the end consumer due to leaks, theft, or unauthorized connections.
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Nairobi Water while highlighting its commitment to providing portable water to homes also emphasized the need for customer cooperation in settling bills.
Payment Process
Customers can conveniently query and pay their bills by dialing *888# on their mobile phones.
Upon dialing *888#, a prompt appears that has six categories including registration for E-bills, Query bill, Pay my bill, Self-reading, Tambua service and Water N Sewer as the last command.
Directly select option 3, which is Pay My Bill and upon clicking it, an option prompting the customer to enter his/her account number appears.
After successful entry of your water bill account number, your pending bill will pop up on the screen, directing you to pay. If there are no pending bills, it will clearly indicate so on the prompt.
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Additionally, mobile money provides a quick and secure payment method.
To pay through M-PESA, follow the steps outlined below.
- Go to the M-PESA Menu
- Select ‘Pay Bill’
- Enter the Business Number: 444400
- Input your bill Account Number
- Enter the amount you wish to Pay
- Key in your M-PESA PIN
- Confirm that your entries are correct and press OK.
