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Kenya Mobile Money Hits 51.4M Users as 2025 Data Shows Shifting Transaction Trends

Morgan WanyonyibyMorgan Wanyonyi
April 29, 2026
Reading Time: 5 mins read
Kenya Mobile Money Agents Exceed 500,000 In New Knbs Report

A photo of mobile money users scrolling their phones. PHOTO/MPESA

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Kenya’s Information and Communication Technology (ICT) sector has continued to expand in 2025, supported by rising mobile connectivity, growing digital financial services, and ongoing investments in broadband and digital infrastructure.

According to the Kenya National Bureau of Statistics (KNBS) Economic Survey 2026, the sector remains a key driver of the Government’s Digital Superhighway and Creative Economy agenda under the Bottom-Up Economic Transformation Agenda (BETA).

Mobile and Broadband Networks Continue to Expand

Mobile connectivity remained a key growth area, with mobile connections increasing by 9.8% to 78.4 million in 2025.

This growth was driven by increased adoption of both prepaid and postpaid services, with subscriptions rising to 76.8 million and 1.6 million, respectively.

However, machine-to-machine (M2M) subscriptions declined by 4.0% to 1.8 million, reflecting slower uptake of some Internet of Things (IoT) applications and cost-related challenges.


Also Read: Inside Kigali’s New Bus Lanes: How the System Works and Why It’s Transforming Public Transport

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The sector also recorded a stable mobile telephone capacity of 123.2 million lines, while licensed spectrum for International Mobile Telecommunications (IMT) expanded to 1,121 MHz.

Broadband services continued to expand, with fixed and wireless subscriptions increasing by 19.6% to 53.9 million, driven largely by wireless broadband, which accounted for 97.1% of total subscriptions.

Fixed-line infrastructure continued to decline, with fixed telephone connections dropping by 17.2% to 8.2 thousand, and a steep fall in DSL subscriptions.

Mobile Money Growth and Changing Transaction Patterns

The KNBS report reveals that mobile money remained a dominant feature of Kenya’s digital economy, with subscriptions increasing by 21.4% to 51.4 million in 2025.

The growth was supported by continued demand for digital financial services and an expanding agent network, which grew 26.8% to 501,399.

Total deposits through agents declined for the second consecutive year by 10.1% to KSh 5.5 trillion, indicating reduced reliance on cash-based deposits.

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Mobile Money Trends in Kenya

Indicator 2021 2022 2023 2024 2025
Mobile Money Transfer Agents 292,301 318,607 327,162 395,366 501,399
Mobile Money Transfer Service Subscriptions (‘000) 35,209 38,646 38,003 42,303 51,356
Total Deposits through Agents (Ksh Billion) 4,666 5,589 6,122 6,062 5,450
Total Transfer from Subscriber to Subscriber (Ksh Billion) 4,191 4,633 5,458 6,809 8,660
Total Transfers from Agents (cash in cash out) (Ksh Billion) 6,869 7,909 7,954 8,698 8,237
Number of Total Transactions (Million) 2,166 2,280 2,424 2,682 2,718
Value of Mobile Commerce Transactions (Ksh Billion) 15,324 20,266 20,712 21,975 21,340

Also Read: List of Nairobi Estates and Satellite Towns Where Land Prices Have Dropped


ICT Sector Output Strengthens Amid Digital Transformation

According to the KNBS report, the ICT sector value of output increased by 3.8% to Ksh 728.2 billion in 2025, while value added rose to Ksh 404.7 billion.

The growth was supported by continued expansion of digital infrastructure, increased broadband penetration, and rising demand for digital services across the economy.

Completion and commissioning of Phase I of the horizontal infrastructure at Konza Technopolis marked a transition from development to operational readiness in the ICT sector.

Investment in Konza Technopolis increased from KSh 83.5 billion in 2024 to KSh 99.4 billion in 2025, while the number of investors rose from 70 to 78, reflecting confidence in Kenya’s digital economy.

The Government also advanced commercialization of the Konza National Data Center and Smart City Solutions in line with the 2024 Cloud First Policy.

Kenya Mobile Money Agents Exceed 500,000 In New Knbs Report
KNBS Director General Macdonald Obudho speaks at the launch of Kenya Time Use Survey Report Launch on October 18, 2023. PHOTO/KNBS.
Tags: KNBS 2026 Economic Survey
Morgan Wanyonyi

Morgan Wanyonyi

Morgan is a Digital News Correspondent at The Kenya Times. He is a spirited journalist with great interest in writing, reporting and passionate storytelling. He embraces teamwork and cooperation, easy to guide and teach. You can reach him at [email protected]

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