The National Transport and Safety Authority (NTSA) has announced changes to its operating hours for all its offices across the country.
In a notice dated Friday, September 29, and signed by the authority’s Director General George Njao, NTSA noted that all its banking halls and offices will operate on Monday to Friday.
Further, the authority specified that the offices will only be open from 7.30am to 6.00pm. The move, stated the Authority, was part of their service improvement strategy.
Moreover, before the notice takes effect, NTSA offices will remain open to the public on Saturday, September 30, and Saturday, October 7, from 8:00 am to 4:00 pm to allow citizens to collect their number plates.
“Additionally, NTSA offices will remain open to the public on Saturday, September 30, 2023, and Saturday, October 7, 2023, from 8.00am – 4.00pm to enable number plate collection,” the notice stated.
Also Read: Murkomen Copies Kindiki Style, Catches NTSA Flat-Footed
NTSA Additional Notice to Motorists
The Authority further asked motorists across the country who had received notifications to collect their number plates to do so within the stipulated time.
Further, NTSA directed that the number plates be collected at the centers identified during the application process.
“We humbly request motor vehicle owners who have received SMS notifications on collection of reflective number plates to visit the centers they identified during the application process,” NTSA added.
Murkomen Directive to NTSA on Printing Licenses and Logbooks
Earlier on September 23, Transport Cabinet Secretary Kipchumba Murkomen stormed the NTSA offices in Nairobi and directed them to clear the backlog in printing driving licenses and logbooks in the following two weeks.
Also Read: Murkomen Responds to Ahmed Nasir Over His Storm at NTSA Headquarters
He called out their poor service delivery, revealing that the backlog was as a result of a broken printing machine that led to about half a million pending incomplete applications.
Moreover, he noted that the driving license printing machine had barely functioned this year, leading to a huge backlog of pending applications that were awaiting printing.
“To quickly resolve this issue, I will personally supervise the processing, printing and delivery of Driving Licenses, logbooks and digital number plates, starting today, to ensure Kenyans get better services and value for money,” he stated.
In addition, he asked NTSA officials to submit a report documenting reasons for the current state of affairs, adding that he would hold them personally accountable for services at the Authority.
“I have instructed the management of NTSA and the Printing company to send to my office a full report on the reasons for the delays and the remedial measures they are taking to expedite the delivery of these services to Kenyans within the next 7 days,” Murkomen added.
