The Kenya Power and Limited Company (KPLC) has announced a planned interruption of prepaid system to facilitate upgrade.
In a statement on Monday, May 27, KPLC said the interruption will start from 10:00 pm, Sunday, June 2, to 10:00 pm, Monday, June 3, 2024.
“We wish to inform our customers that the prepaid token vending system will be unavailable from 10:00 PM, Sunday, 2nd June to 10:00 PM, Monday, 3rd June to enable us to upgrade our systems for improved service delivery,” the statement read in part.
KPLC explained that customers will be unable to purchase tokens during the system upgrade process using all the mobile money services.
“During this period, customers will not be able to buy electricity tokens from all vending points including Kenya Power offices, M-PESA Paybill number 888880, Airtel Money and banking channels,” the statement added.
For this reason, Kenya Power advised Kenyans to prepare and purchase enough tokens before the planned interruption.
“We therefore wish to advise our prepaid customers to buy enough tokens before then to avoid any inconvenience. We appreciate your understanding and cooperation,” KPLC said.
Besides, the power provider directed customers to follow check their social media platforms for further information regarding the interruption.
“For more information, visit: https://twitter.com/KenyaPower, https://tinyurl.com/KPLCWhatsApp, https://twitter.com/Kenya Power Care, https://www.instagram.com/kenyapower and https://www.facebook.com/Kenya PowerLtd,” KPLC told customers.
Kenya Power Token Categories
This comes a few days after Kenya Power General Manager of Commercial Services and Sales Rosemary Oduor explained why customers get different quantities of tokens for the same amount of money.
In a TV interview, Oduor said the variation is as a result of the current Tariff structure which categorizes customers into three bands based on average consumption.
The three bands are Domestic Customer One (DC1), Domestic Customer Two (DC2), and Domestic Customer Three (DC3) and is based on consumption over the previous three months.
Also Read: KPLC Explains Why Kenyans Experience Power Blackouts When It Rains
Prices Per Category
Oduor said the bands are categorized as follows; consumers with fewer than 30 units, 30 to 100 units, and more than 100 units, respectively.
“The Tariff structure that was approved last year that is in force has domestic customers in three bands; the lower band is the people who consume less than 30 units a month, then your rate is Domestic Customer 1. The current cost per unit in DC1 is Ksh.12.24 before adding VAT and fuel energy and others,” she said.
“If you consume between 30 and 100 units per month, then your rate is Ksh.16.58 units a month. The upper band in which is above 100 units the rate is Ksh.20.58 per unit.”
Also Read: Govt Bars KPLC Clients from Dumping It
KPLC Backup Facility
KPLC recently launched a Ksh50 million back-up National Control Centre in the Coast region to provide an alternative power dispatch point in case of failure of the main National Control Centre.
Kenya Power explained that the facility will serve as a training center to boost power system operators’ capacity and technical skills.
“Our grid is expanding rapidly with increased customer numbers and this calls for the deployment of strategic initiatives that are meant to secure and strengthen the quality of power supply. The backup national control center is one such initiative that we have undertaken,” Kenya Power’s Managing Director and CEO Joseph Siror said.
The Company came under huge criticism few months ago over the alarming number of power interruptions.
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