Hospitals and healthcare providers have 72 hours to complete new contracts with the Social Health Authority (SHA) or risk losing access to the authority’s provider systems and the ability to serve SHA beneficiaries under the new contracting cycle.
In a notice dated September 28, SHA CEO Dr Mercy Mwangangi noted that existing provider contracts will expire on September 30, 2026, at 11:59 p.m.
“The Social Health Authority notifies all healthcare providers/healthcare facilities that current provider contracts will expire on 30 September 2026 at 11:59 p.m,” part of the notice read.
Providers seeking to continue offering services to SHA beneficiaries must complete the contracting process for the 2026–2029 cycle before October 1.
What the New SHA Contracts Cover
The new contracting cycle, known as HAKIKA, will run from October 1, 2026, to June 30, 2029.
According to the service providers, the contracts cover services financed through the Primary Health Care Fund (PHCF), Social Health Insurance Fund (SHIF), Emergency, Chronic and Critical Illness Fund (ECCIF), and Public Officers Medical Scheme Fund (POMSF).
Cabinet Secretary for Health Hon. Aden Duale has launched the Social Health Authority’s 2026–2029 contracting cycle, dubbed HAKIKA, alongside a new E-Contracting Platform at the Kenyatta International Convention Center, Nairobi, on September 18.
HAKIKA addresses provider concerns about tariffs, claims processing, payment delays, pre-authorization, system reliability, and empanelment.
In addition, it provides guidance on benefits, reimbursement, quality standards, and dispute resolution.
On the other hand, the electronic contracting process allows providers to apply, submit documents, verify licenses, execute contracts, and track their applications online.
“The E-Contracting Platform will enable healthcare providers to submit applications, upload documents, verify licenses, execute contracts and track their progress digitally,” Duale explained.
Also Read: SHA Announces Nationwide Three-Year Contracts for Hospitals and Clinics
How Healthcare Providers Apply and Renew SHA Contracts
Providers must use the SHA E-Contracting Platform available on the the SHA E-Contracting Portal.
To apply for the contract, the applicants must create an account for the facility and its administrator.
The portal then allows the provider to identify and verify the facility using its HFR ID or relevant license number.
The provider then completes the electronic contract by entering information about the services it intends to provide, banking information, and applicable tariffs, then submits the application for approval and electronic execution.
However, the platform states that a witness must co-sign the contract before the provider can track its status from the dashboard.
After the signing of the contract, the providers can see their dashboard to monitor the status of the application and manage the contract once it has been executed.
Also Read: SHA Issues Fresh Notice Affecting All Hospitals in New Contracting Cycle
Mercy Mwangangi on Hospitals Missing the Deadline
According to SHA CEO Mercy Mwangangi, a provider without an executed contract for the 2026–2029 cycle will not be permitted to offer services to SHA beneficiaries after the existing contracts expire.
In addition, its access to the SHA provider portal will also be switched off.
The authority has advised facilities that have patients undergoing ongoing treatment to arrange transfers to contracted providers to prevent interruptions in care.
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