The Kenya National Examination Council (KNEC) has set the record straight and clarified on the issuance of lost academic certificates.
In a statement on July 29, the examinations council explained that they do not replace lost certificates but instead provide a Certification letter that serves as a legal substitute for the lost certificate.
According to the examination body, the certification letter is legally acceptable and can be used in the place of a lost certificate.
“KNEC does not replace lost certificates. Instead, we issue a certification letter to those who may have lost their certificates. The certification letter is legally acceptable and can be used in the place of the lost certificate,” said KNEC.
KNEC also outlined the 11-step process that individuals must follow on their online portal in order to obtain this letter.
It includes submitting necessary documents such as a copy of the lost certificate or result slip, a police abstract, and confirmation from the registrar of persons.
KNEC Application Procedure
1. Register an account at https://qmis.knec.ac.ke
2. Log in with the credentials sent to your email
3. Select Lost Certificate option from the menu
4. Fill in the Index number, type of exam and year then click FIND
5. Attach the following documents:
i) Copy of the lost certificate/Result slip (MANDATORY
ii) Both sides of your National Identity (ID) Card.
iii) Passport size photo.
iv) Police abstract.
v) Confirmation from the registrar of person: available at National Social Security Fund (NSSF) Building 7th floor, Upper hill, Nairobi.
Also Read: KNEC Issues New Guidelines to 2024 KCSE Private Candidates
6.Submit the application.
7.Wait for verification of the application.
8.You will receive an SMS notification to log in and make payment.
9.Pay Ksh5,220 and wait for your application to be processed.
10.Keep checking on the system to know the status of application.
11.Once the process is complete, you will receive an SMS notification to collect your certification letter from the KNEC offices.
Also Read: KNEC Releases Certificates for Teacher Education Exams
KNEC Issues Additional Guidelines
Additionally, KNEC noted that it had automated the application process, allowing users to complete it online without needing to visit their offices, except for collecting the final document.
“KNEC has automated the process of submitting examination related queries by clients.”
“QMIS is accessible online and therefore clients do not need to visit KNEC offices physically to raise queries unless they are collecting documents generated after their queries have been resolved,” said the commission.
Additionally, users were asked to contact the KNEC helpline: 0720741004/0732333566 for assistance or further queries.
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