The Kenya Power and Lighting Company (KPLC) has clarified on power installation timelines.
This follows concerns raised by customers over delays in new electricity connections, with some applicants fearing their requests were stalled or overlooked.
KPLC has now provided an official explanation outlining the standard processes and timelines for connecting new consumers to the national grid.
Standard Timelines for KPLC New Connections
According to KPLC, the construction process for new electricity connections should be completed within a maximum of two months from the date of application, provided that all necessary approvals have been finalized.
Hanifa, a user on X, expressed her frustration over the delayed connection, saying that the connection should take place within seven days and that KPLC should refund her money.
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The company emphasized that this timeline is consistent for standard connections, including residential and small-scale commercial customers, where infrastructure such as nearby transformers and existing lines is already in place.
KPLC also clarified why connection takes up to a maximum of 2 months for a new connection, saying that it involves several steps, including site survey, design, wayleave approvals, material allocation, and scheduling, to ensure the connection is safe and compliant.
Please note that for new electricity connections, the construction process should be completed within a maximum of 2 months from the date of application, provided all approvals are finalized. Since you applied on 16th March, your connection is still within the allowed timeline, and we are actively processing it. We understand the frustration caused by the wait and sincerely apologize for the inconvenience. Rest assured that your application is moving forward, and we will update you as each stage is completed,” said KPLC.
How to Apply for a New Electricity Connection from Kenya Power
All applications are submitted to KPLC’s digital self-service portal.
Applicants select the type of connection, whether domestic or business, and fill in personal and supply location details.
Applicants must provide valid personal identification, such as a National ID for citizens or a passport for non-Kenyans. A KRA PIN certificate is required for tax compliance.
Proof of property ownership or tenancy must be submitted. This may include a title deed and land search documents for property owners or a tenancy agreement for renters.
Applicants also need to provide a route sketch map to the premises and, for premium connections, a scaled site plan.
A certified wiring certificate is also necessary. For meter separation or additional load requests, a copy of the latest electricity bill is required, and a signed supply contract form must be submitted.
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Quotation and Payment
Kenya Power issues a quotation based on the requested connection type. Meter-only connections are usually quoted within seven days.
Low-voltage extensions take up to 28 days, while medium-voltage extensions or transformer installations may take up to 28 days as well.
Payment can be made using multiple options: mobile money via Paybill 888899, bank transfer, cheque, or cash at Kenya Power offices.
Once payment is confirmed, Kenya Power schedules the construction and metering. Simple meter installations are completed within three days.
Low-voltage single-phase extensions take up to 14 days, while three-phase and medium-voltage connections or transformer installations may take up to 28 days.
After construction, the meter is installed, and the connection is activated.
The Last Mile Connectivity Project offers electricity to households located within 600 meters of an existing or newly proposed transformer.
Eligible households pay KSh15,000, recoverable as a loan through a 50% deduction from each prepaid token purchase. Communities can also petition the Ministry of Energy for consideration under this program.
