Passengers traveling from Western Kenya to Nairobi were left stranded in Nakuru after auctioneers allegedly seized an Ena Coach bus mid‑journey and took away passengers’ luggage.
The bus was reportedly stopped unexpectedly along the route and impounded by auctioneers, forcing passengers to get off without any prior notice.
Passengers were left confused and unsettled, with little information about what had happened or what would follow, and uncertain about how their journey would continue or when they would reach their destination.
A video seen by The Kenya Times shows passengers confronting Ena Coach staff at the scene.
In the footage, travelers are heard complaining that phone calls were being made for an extended period without a clear solution being offered.
Confusion on the Road as Auctioneers Impound Bus and Passengers’ Luggage
According to initial reports, the bus was stopped by auctioneers and its passengers were taken into custody while still on board.
All passengers were reportedly ordered to alight without warning.
It was further alleged that passengers’ luggage was also confiscated during the operation, raising concerns about the safety of their belongings and their whereabouts.
Also Read: Ena Coach Issues Statement After Mai Mahiu Gridlock Left Motorists Stranded for Hours
In videos shared online, passengers can be seen shouting at a person wearing an Ena Coach uniform.
One individual heard the uniformed staff member complain that they had been on the phone for a long time without providing a solution to the situation.
When contacted, an ENA Coach agent confirmed that the incident did take place but described it as a misunderstanding that has since been resolved.
“Yes, the incident happened, and it is a misunderstanding which has been sorted out,” the agent said.
The company did not immediately provide further details on why the bus was impounded or how passengers affected by the incident were assisted.
Earlier ENA Coach Fare Price Changes
ENA Coach announced an increase in fares across all its routes, attributing the move to higher fuel prices following the latest review by the Energy and Petroleum Regulatory Authority (EPRA).
In a statement released on Wednesday, April 15, the company said the new prices followed EPRA’s fuel price adjustments for the April–May 2026 period.
Also Read: ENA Coach Increases Fare Prices with Immediate Effect
“Following the recent fuel price review announced by the Energy and Petroleum Regulatory Authority (EPRA), we have undertaken a careful operational assessment and implemented a necessary adjustment to our fare structure to sustain service quality across all routes,” read the notice.
Under the revised fare structure, passengers traveling from Nairobi to upcountry destinations via Narok were required to pay Ksh 1,700, while those using the Nakuru route would pay Ksh 1,800.
The Nairobi–Mombasa fare has been set at Ksh 2,000, with travel between Kisii and Kisumu costing Ksh 700.
